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Some Cases Not being Created in some Tines Tenants

Resolved in 7 hours

Incident timeline

Problem detected
Resolved
A fix has been deployed to all tenants. We're reaching out to any tenants affected. We apologize for any inconvenience this has caused.
2025-01-08 00:02:28 UTC - over a year
Problem detected
Identified
We have identified the issue and are rolling out a fix.
2025-01-07 23:27:45 UTC - over a year
Problem detected
Investigating
We are aware of reports of some cases not being created or updated in Tines Cases with specific tags. You may see 404 status code errors in your action. We are investigating and reaching out to any affected tenants.
2025-01-07 16:40:00 UTC - over a year