Email Delivery Delayed in EU West Tenants

Resolved in 4 hours

Incident timeline

Partial outage
Resolved
All mails have been retried and are delivering as expected. We apologize for the inconvenience caused by this incident.
2025-09-14 21:30:00 UTC - a year
Partial outage
Resolving
The root cause of the incident is resolved and emails are being delivered as normal. Emails that did not deliver are being retried across all EU stacks.
2025-09-14 20:48:00 UTC - a year
Partial outage
Investigating
Email Deliveries for emails sent by the Tines email action are currently failing for tenants in the EU West region. The team are investigating. All emails should be retried once the incident is over.
2025-09-14 18:00:00 UTC - a year